We try to respond to all emails within 1 business day. If you have a more urgent request or need to update your order, please contact us by phone at 1-844-288-9434. We're here to help!
What file formats do you accept?
Flags On The Cheap can accept JPG, JPEG, TIF, TIFF, BMP, PNG, and PDF files that are 20MB and under. If your file is over this size limit you can flatten the image, convert to RGB in 8-bit mode and save as a JPG at the maximum quality level. If you must send a file format not accepted online or a file larger than 20MB, please call us for assistance and instructions.
What does the dotted line mean on the templates I’m designing?
The dotted line signifies our Safety Zone. Anything outside of that dotted line could potentially get cut off during our printing and sewing process. Because of this, ensure that all important text, images, and art work are inside the safety line! If you have questions regarding file setup and specifications, please chat our Customer Love Team by clicking on the ‘Chat Now’ button at the top of the site, or calling us at 1-844-288-9434.
Will the printed product look exactly like the design proof displayed on my monitor?
Due to different monitor calibrations, some printed colors may not always match the colors displayed on your computer monitor. We are also printing on a material as opposed to what you’re seeing on a backlit computer screen. Colors will vary!
What kind of image should I use for a photograph?
If you're using a photograph, then you should use a good resolution JPG image. Try to find the highest quality image with a file size less than 20 Megabytes (20 MB).
What kind of image should I use for a logo or clip art?
To use a logo, or some type of image created by a graphics professional from solid lines and colors (specifically called 'vector art'), then a PDF file is the best choice. If there is a designer that created the graphic for you, they can generally provide a vector PDF. By using a vector PDF file in your design, you can retain the sharp lines in your original image, even if the file size you use is very small. If you do not have access to the PDF file, then a PNG file format will provide you with the next best print quality, followed by JPG. Again, try to find the highest quality image with a file size less than 20 Megabytes (20 Mb).
How tall should I expect my Feather Flag to be?
Our feather flag heights are listed including the height of the pole. For example, our 10' x 2.5' flag's height consists of an 8' flag and 2' of the display pole. For a visual reference, we have a diagram of our feather flags available on our home page under product information.
How do I track my shipment?
You will receive a shipping confirmation e-mail with tracking information as soon as your product(s) leave our facility. You may click on the link that will direct you to the shipping carrier’s website to track your package. Please note that orders with multiple items may require multiple shipments, so you can expect more than one shipping confirmation e-mail.
What is your turnaround time?
We offer a range of delivery options to choose from, with some expedited options as fast as 2 business days to your door! After entering your shipping address during the checkout process, you will be provided with all available delivery options, which include both production and transit time. Please note orders placed after 4PM (CST) will count as an order for the next business day.
Do you ship outside the United States?
At this time, we do not ship outside of the United States, except for APOs and FPOs. If you have any questions on if you qualify for delivery, please chat our Customer Love Team by clicking on the ‘Chat Now’ icon at the top of the site, or by calling us at 1-844-9434. We’re happy to help!
What can I use to display/hold my feather flag?
Feather flag pole kits with either a ground stake base or cross-base water bag need to be added to your order and are not automatically included in the order. The website will present you the opportunity to choose your flag kit and base before checkout.
How do I know that you received my order, and how do I obtain a receipt?
Once you have submitted your order, an order confirmation containing your final order total, billing and shipping information, design proof, and expected delivery date will be emailed to you.
What if I didn't receive my order confirmation?
If you haven't received your order confirmation email, please check your junk email folder or spam filter. If you still have not received your order confirmation email, please chat our Customer Love Team by clicking on the ‘Chat Now’ icon at the top of the site, or by calling us at 1-844-9434.
May I make a correction to my order after it has been submitted?
Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the design submitted for printing. If you have just placed your order, and want to check if changing it is possible, please contact customer service immediately.
What if I need to update the shipping information for my order?
Even if you have created an account with us, we ask that you call our Customer Service team at 1-844-288-9434 to ensure this information is updated and relayed to our production team immediately.
I requested a cancellation of my order. Why don’t I see it in my Order History?
Your cancellation request will be handled by one of our fantastic Customer Love Team members in our Fulfillment System. Once completed, they will give you confirmation that the order or order item(s) have been cancelled. Because this is done in a separate system and not in our Order Placement System, you will not see the cancellation within your Order History.
I requested a refund, why don’t I see it in my Order History?
You will receive a refund confirmation email when our Quality Assurance team has processed your refund. Because this is done in our Fulfillment System, you will not see that refund processed within our Order Placement System, and within your Order History.
What is your cancellation policy and/or refund policy?
You can find our cancellation policy and refund policy in our Terms of Sale.